Datawing - News
 
 
 
We are please to announce the Datawing application framework was promoted to LIVE today. This framework allows website developers to link their applications to Datawing. By linking an application to Datawing you can:
 
•	Authenticate users of your application against the Datawing authentication service using OAUTH 2.0 .

•	Link users of your application to their profile in Datawing and share information about your users with Datawing.*

•	Interrogate Datawing to see how individuals and organisations using your application relate to each other. In particular whether individuals have permission to use your application as an associate of a particular organisation.

•	Integrate your application with Datawing native modules, such as support and ticketing.

*Subject to users granting such permission to your application. 
Sunday 07 March 2021 at 12:19 by William Coppock 
 
 
 
 
We are pleased to announce the latest update to Datawing which introduces a "responsive" screen design. 

Responsive screen design means the website now adapts to the limited size of mobile phone devices so that it works just as well as it does on desktop computers, so you can continue to look out for your customers while on the move.

We have also updated our HTML editor to the latest version of TinyMCE, which gives exceptional control over the look of your messages and content. 
Friday 30 October 2020 at 10:11 by William Coppock 
 
 
 
 
News today:

•	Datawing Subscriptions have gone live. Courtesy of PayPal we now offer a monthly subscription for our Support and Ticket tracking solution. Newly registered users can use the Support and Ticket tracking facilities for a one month trial period with no obligation to take out a subscription.

•	CliqueCloud Limited has formally changed its name to Datawing Limited. This is now reflected in our terms and conditions.

We look forward to sharing further developments with you in the coming months. Watch this space! 
Tuesday 20 October 2020 at 20:45 by William Coppock 
 
 
 
 
We are pleased to announce the successful rebranding of CliqueCloud as Datawing. The service has moved to our new datawing.com domain.
  
Along with the rebranding and cosmetic improvements come a number of improvements to our facilities for organisations.  

•	We have introduced an “Adhoc customer”, which can be created and maintained from the “Customers” tab. This allows you to maintain the details of organisations or customers that do not have profiles on Datawing. 

•	A new “Regarding” field has been added to support tickets allowing you to connect a ticket with a particular customer, including Adhoc Customers. You can also filter and sort tickets by this new field. The regarding field has been introduced recognising that an email address alone is not sufficient to identify a customer, since individuals are often contracted to multiple organisations. 

•	Reports have been added to the system covering various aspects of support and ticketing, including 7-day rolling summary, New tickets, Closed tickets, New ticket heat map and time to first assignment/response. 

Changes to terms and conditions

•	There are no material changes to our terms and conditions, other than changes from CliqueCloud to Datawing. The company remains CliqueCloud Limited at this time.

•	Our privacy policy has been updated in line with GDPR.  

Thank you for your continued support of our service.  
 
Friday 04 September 2020 at 17:25 by Datawing